At K2 Digital Ventures, we value your trust and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services, including our B2B, B2C, and C2C marketplaces.
By accessing our platform or purchasing our products, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide a seamless shopping and delivery experience, we collect various types of information:
-
Personal Information: When you register, place an order, or contact support, we may collect personally identifiable information such as your name, email address, shipping address, billing address, and phone number.
-
Payment Information: To process purchases, we collect payment details. Note that sensitive financial data (like credit card numbers) is processed via secure third-party payment gateways and is not stored on our servers.
-
Technical Data: We automatically collect information about your device and internet connection, including your IP address, browser type, and operating system, to optimize our platform’s performance.
-
Usage Data: We track how you interact with our services, such as the pages you visit and the time spent on the site, to improve our user interface.
2. How We Use Your Information
We use the collected data for the following purposes:
-
Order Fulfillment: To process and deliver your orders, both nationally within Pakistan and internationally.
-
Customer Support: To respond to your inquiries, facilitate easy returns, and process refunds.
-
Service Improvement: To analyze data and improve our website functionality, product offerings, and user experience.
-
Communication: To send you order updates, invoices, and, if you have opted in, newsletters or promotional offers regarding our electronics, fashion, and home essential products.
-
Security: To detect and prevent fraud, abuse, and security incidents.
3. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.
We may share your information with third parties only in the following ways:
-
Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as shipping and logistics companies (for delivery), payment processors, and email marketing services.
-
Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
5. Data Security
We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
6. Your Rights
You have the right to:
-
Access the personal data we hold about you.
-
Request correction of any incorrect or incomplete data.
-
Request deletion of your personal data, subject to certain legal obligations.
-
Opt-out of receiving marketing communications from us at any time.
7. Third-Party Websites
Our platform may contain links to other websites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our team from Contact Us pge.