Refund Policy

We want every customer to shop with confidence, knowing their purchase is protected. Our Refund Policy is designed to ensure a fair and transparent process while maintaining a smooth shopping experience for all users.

1. Eligibility for Refunds

A refund may be issued under the following conditions:

The product received is damaged, defective, or not as described.
You received the wrong item.
The item is missing parts or accessories.
Your order was cancelled before shipment.
You returned the item within the allowed return window (typically 7 days unless otherwise specified).

Products must be unused, in original packaging, and accompanied by all accessories to qualify for a full refund.

2. Non-Refundable Items

Certain items are not eligible for refunds:

Products damaged due to misuse, accidents, or unauthorized repairs.
Items without original packaging or missing essential components.
Digital products, software keys, or services once delivered.
Items purchased during special clearance or flash sales (unless defective).

3. Refund Process

Once we receive and inspect the returned product:

You will receive a notification confirming the status of your refund request.
If approved, your refund will be processed within 5–10 business days.
The amount will be credited back through the original payment method (bank transfer, card payment, or wallet refund).

4. Shipping Costs

If the product delivered was incorrect or defective, return shipping is free.
If the refund is requested for personal reasons (change of mind, no longer needed), shipping charges may be deducted from the refund amount.

5. Order Cancellation

Orders cancelled before dispatch are eligible for a full refund.
Once the order is shipped, cancellation will be treated as a return request under the standard policy.

6. International Orders

Refunds for international deliveries may take additional processing time depending on carrier and customs procedures. Customers are responsible for ensuring the product complies with their country’s import rules.

7. Need Help?

We’re always here to assist you. If you have questions about returns or refunds, simply reach out through the Contact Us section, and our support team will respond promptly.