Exchange & Return Policy
We aim to make your shopping experience smooth, transparent, and worry-free. This Exchange & Return Policy outlines how customers can return or exchange products when needed.
1. General Return Conditions
Customers may request a return under the following circumstances:
The product received is damaged, defective, or not functioning properly.
You received the wrong product, size, or model.
The item delivered does not match the product description or images shown.
Your order arrived with missing accessories.
To qualify for a return:
The item must be unused, in original packaging, and include all manuals, accessories, and warranty cards.
The request must be made within the allowed return period (typically 7 days after delivery unless stated otherwise).
2. Exchange Policy
You may request an exchange if:
The product is defective or malfunctioning.
The product variant (color/model) delivered is incorrect.
You want to replace the item with another product of equal or higher value.
For exchanges:
Replacement of the same product is prioritized.
If the requested item is out of stock, you may choose another item or opt for a refund based on policy.
For higher-value exchanges, customers will pay the price difference.
3. Items Not Eligible for Return or Exchange
To maintain safety and quality standards, the following items cannot be returned or exchanged:
Products damaged due to misuse, mishandling, or unauthorized repairs.
Items missing original packaging or essential components.
Digital goods, software licenses, activated products, and services.
Personal-use items such as hygiene products, earbuds, or wearable accessories (unless defective).
Clearance, discounted, or flash-sale items (except when faulty).
4. Return/Exchange Process
Submit a request through the Contact Us section or customer support.
Provide order details, photos/videos showing the issue (if applicable).
Once approved, our team will arrange pickup or provide the return address.
After inspection, the exchange or return will be processed within 5–7 business days.
5. Return Shipping Charges
If the product is defective, damaged, or incorrect, return shipping is free.
If returning due to personal preference (change of mind, no longer needed), shipping costs may apply.
6. International Orders
Exchange and return services for international deliveries vary by location. Customers must ensure that returned products comply with customs and shipping requirements.
7. Support & Assistance
If you need help with a return or exchange request, our customer support team is available to guide you step-by-step. Your satisfaction is our priority.